ReImagining Digital Workflows

The case for Convergence of CX and CS workflows in the new Digital Age

Last year, it all started when executives took a step back to examine the impacts of a never seen before Black Swan event, with the onset of Covid-19 Pandemic across the world. Before Covid (B.C.), many companies had not yet seriously considered the existential imperative for digital transformation as they never expected Work-from-Home (WFH), and lockdowns to prevail…