Jan 25, 2022Driving Customer Success and Digital Transformation via Design ThinkingHow well do you know your customer… I mean the digital natives or immigrants & Gen Z? What’s true Empathy? This is a question that enterprises constantly seek to understand. Our ability to answer this question brings us closer to the prospect or customer and even help with sales closures…Design Thinking7 min readDesign Thinking7 min read
Jan 11, 2022Microsoft AI ML Workathon 2021 with Vision AII am excited to share that WinWire has won Microsoft AI ML Workathon 2021. The solution we created for the Workathon is an Azure-enabled WinVision AI Animal Health solution. Healthcare organizations are increasingly focusing on the availability of data to make informed decisions and in the process to make a…AI4 min readAI4 min read
Oct 11, 2021What Is GPT-3, And How Does It Help Progress Our AI Journey?GPT-3 (Generative Pre-Trained Transformer) Third Generation is a language model. Open AI presented it in a pioneering paper ‘Language Models Are Few Short Learners’ in May 2020. Introduction GPT-3 is a machine learning model build to achieve solid and accurate results on various natural language benchmarks. When it was introduced to…AI5 min readAI5 min read
Aug 16, 2021Microsoft Power Platform and AI Builder — Intelligent AutomationIn this digital-first era, innovations using Artificial Intelligence (AI) and machine learning are a key component of organizational goals and strategy. With its Power Platform suite Microsoft is enabling companies to build customized solutions to increase automation, collaboration, productivity, and scale without heavy investments. Digital Immigrants & Natives across industries…Power Automate5 min readPower Automate5 min read
Jun 21, 2021The case for Convergence of CX and CS workflows in the new Digital AgeLast year, it all started when executives took a step back to examine the impacts of a never seen before Black Swan event, with the onset of Covid-19 Pandemic across the world. Before Covid (B.C.), many companies had not yet seriously considered the existential imperative for digital transformation as they…Digital Workflow5 min readDigital Workflow5 min read
Jun 21, 2021Evolving the convergence of CX and CS digital workflowsLet me start with a proposed formula for success in the digital software industry world : Σ Cx + δ Cs ∝ SX in other words, the sum of our customer experiences (Cx) plus the delta of our customer support (Cs) results are directly proportional to the ‘Successful Experiences’ (SX)…Digital Workflow3 min readDigital Workflow3 min read
Oct 12, 2020AI/Ontology in Health Knowledge MiningOne can think of Ontology as a dictionary for computers to read or commonly described in metaphysics as ‘a set of concepts and categories in a subject area or domain that shows their properties and the relations between them’. It is a directory for terms, facts and definitions that enables…Ontology9 min readOntology9 min read
Sep 11, 2020Advances Made in Healthcare using AI: A Holistic ApproachUnderstanding different types of AI makes it clear that True AI is still in the pioneering stage. Though scientists maintain that the progress in AI is faster than we know, it is still a long way to True AI enabled Healthcare. So far, intelligent system and robots-no matter how smart…AI7 min readAI7 min read
Aug 28, 2020Decoding True AI and Its Potential in HealthcareWe will all be saved by True AI when using it appropriately for digital health care! Is TeleHealth and Virtual Health Care based on AI the new normal now? There are a lot of theories and opinions that fuel the research done in this area and keeps the hope alive…Healthcare Technology5 min readHealthcare Technology5 min read
Aug 10, 2020How the New Normal is creating disruptive innovations in Digital HealthcareHealthcare has been essentially presumed as an offline and in-person service for the longest time now. Online consultation lacks trust, assurance, and empathy one feels at the time of in-person examination. Healthcare apps, TeleHealth and other digitization forms have been on the rise for quite a few years now. Still…6 min read6 min read